Privacy policy

This Privacy Policy applies to personal data processed by Haikotek Company Limited and its Vietnamese registered entity (together, “Haikotek”, “we”, “us”) when you visit this website, send us a message, or receive professional services under a separate contract.

If you engage us under an agreement, additional or more specific terms may apply and will take precedence where they conflict with this page.

When you contact us, we may process identifiers and contact details you provide - such as your name, email address, organisation, job title, and the content of your message - including attachments you choose to send.

When we deliver services, we process personal data needed to perform the contract (for example account contacts, billing identifiers, and project communications). We may also process limited technical data such as IP address, device/browser type, and timestamps from server logs for security and reliability.

We use personal data to respond to enquiries, prepare proposals, operate this website, and - where applicable - to perform a contract, comply with legal obligations, or pursue legitimate interests such as securing our systems and improving our services.

Where required by law, we will ask for your consent (for example for certain marketing communications). You may withdraw consent at any time without affecting processing that was lawful before withdrawal.

We keep personal data only as long as needed for the purposes above, including statutory retention periods, dispute resolution, and enforcing our agreements.

Contact form messages are typically retained for a limited operational window unless a relationship continues; project-related data follows the lifecycle of the engagement and applicable tax or commercial record rules.

We use trusted service providers (such as hosting, email delivery, and analytics) who process data on our instructions and under appropriate safeguards.

We do not sell personal data. We may disclose information if required by law, court order, or to protect the rights, safety, and integrity of Haikotek, our clients, or the public.

Depending on applicable law - including Vietnam’s personal data protection framework where relevant - you may have rights to access, rectify, delete, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority.

To exercise rights related to this site or our services, contact us using the privacy channel listed above. We may need to verify your identity before fulfilling a request.

We aim to use cookies and similar technologies sparingly. Essential cookies may be required for security or basic site function.

If we enable optional analytics or marketing tools, we will describe them here and - where required - seek consent before non-essential cookies are placed.

We may update this policy to reflect legal, technical, or business changes. The revised version will be posted on this page with an updated effective date where practicable.

Continued use of the site after changes constitutes acceptance of the updated policy, except where applicable law requires a different approach.

This policy is provided for transparency and is not a substitute for legal advice tailored to your situation. Haikotek may adjust its practices as regulations evolve.

If you need certainty for regulated industries or large-scale personal data processing, consult qualified counsel in your jurisdiction.