Privacy policy

This policy applies to personal data processed when you visit haikotek.com, message us, or receive professional services from Haikotek Company Limited (Haikotek, we, us).

• Specific client contracts take precedence over these general terms when they conflict.
• Separate agreements may add data-processing terms that apply only to that engagement.

• Direct contact data: name, email address, organization, job title, message content, and attachments you choose to send.
• Service delivery data: account contacts, billing identifiers, and project communications needed to perform a contract.
• Technical data: IP address, device and browser type, and server diagnostic logs for security and reliability.

• Respond to enquiries, prepare proposals, and operate this website.
• Perform contracts, comply with legal obligations, and secure our infrastructure.
• Pursue legitimate interests such as improving services where permitted by law.
• Ask for consent where required (for example certain marketing). You may withdraw consent without affecting prior lawful processing.

• Kept only as long as needed for operational windows, statutory record-keeping, dispute resolution, or enforcing agreements.
• Contact messages are typically retained for a limited period unless a client relationship continues.
• Project-related data follows the engagement lifecycle and applicable tax or commercial record rules.

• Trusted service providers (hosting, email delivery, analytics) process data on our instructions under appropriate safeguards.
• We do not sell personal data.
• Disclosures occur only when required by law, court order, or to protect rights, safety, and integrity of Haikotek, clients, or the public.

• Under applicable law, including Vietnam's personal data protection framework where relevant, you may access, rectify, delete, restrict, or object to processing, and lodge a complaint with a supervisory authority.
• Contact us through the privacy channel above to exercise rights. We may verify your identity before fulfilling a request.

• Cookies are used sparingly for essential site functionality and security.
• Optional analytics or marketing cookies require explicit consent where required by law, and will be described on this page when enabled.

We may update this policy for legal, technical, or business changes. The revised version is posted here with an effective date when practicable.

This policy is provided for transparency and is not a substitute for formal legal advice tailored to your situation.

• Clients in regulated industries or large-scale data processing environments should consult qualified legal counsel in their jurisdiction.